REFUND POLICY
REFUND POLICY
Last updated: August 31, 2026
At Looksadvanced, our digital products are delivered electronically and are made available to the customer after successful payment and fulfillment.
We stand behind the accuracy, completeness, and functionality of the products we sell. Because digital products can be accessed, downloaded, copied, or consumed immediately after purchase, purchases are generally non-refundable once the product has been successfully delivered and made accessible, except where a refund is required by applicable law or where the product has a qualifying defect as described below.
ELIGIBLE REFUND CIRCUMSTANCES
A refund may be considered where:
• The purchased product was not delivered or cannot reasonably be made accessible after successful payment.
• The delivered files are materially incomplete, meaning that a component expressly represented as included in the purchased product is missing.
• The delivered files are materially corrupted or technically defective and cannot reasonably be opened, accessed, or used for their stated purpose.
• The product is materially different from the product description or the contents expressly represented on the product page.
• A technical defect materially prevents the customer from receiving the product or using a material part of the product as described, and the issue cannot reasonably be resolved or corrected.
• A duplicate transaction or other verified payment error has occurred.
• A refund or other remedy is required under applicable consumer protection law.
Where a defect or access problem can reasonably be corrected, we may first provide a corrected file, replacement file, updated version, or other reasonable remedy. If the problem cannot reasonably be corrected, a refund may then be provided where appropriate.
NON-REFUNDABLE CIRCUMSTANCES
A refund will generally not be provided solely because:
• The customer changed their mind after purchasing.
• The customer no longer wants the product.
• The customer expected the product to be different despite the product description accurately describing what was included.
• The customer did not review the product description, specifications, included materials, or stated requirements before purchasing.
• The customer has a personal preference regarding the product's style, presentation, structure, or approach that does not constitute a material defect or misrepresentation.
• The customer is unable to use the product because their device, software, operating environment, or other equipment does not meet requirements that were disclosed before purchase.
• The customer supplied an incorrect or inaccessible email address and therefore did not receive the delivery email, where the product was otherwise successfully fulfilled.
• The customer has already received functional access to the purchased digital product and subsequently requests a refund solely because they no longer wish to use it.
• The issue results from unauthorized modification, alteration, misuse, redistribution, or other use of the product outside its stated purpose.
This section does not limit any consumer rights that cannot legally be excluded or waived.
PRODUCT DESCRIPTION AND CUSTOMER RESPONSIBILITY
Before purchasing, customers are responsible for reviewing the product description and any stated specifications, included materials, requirements, limitations, and intended use.
We make reasonable efforts to ensure that product descriptions accurately represent the products offered. We do not guarantee that a product will produce a particular personal, professional, financial, aesthetic, or other outcome beyond what is expressly stated in its product description.
Our products are guaranteed to correspond materially with their published description and to be delivered in a usable and complete form as represented at the time of purchase, subject to applicable law.
HOW TO REQUEST ASSISTANCE OR A REFUND
If you believe that your purchase qualifies for a refund or requires correction, contact us at:
looksadvanced@pm.me
Please include:
• The email address used during checkout.
• Your Paddle transaction or order ID.
• The name of the product purchased.
• A clear description of the problem.
• The specific file, component, or feature affected.
• Screenshots, recordings, error messages, or other evidence demonstrating the issue where applicable.
Providing this information allows us to verify the transaction, investigate the issue, and resolve the matter as efficiently as possible.
We may request reasonable additional information where necessary to verify a claimed defect, delivery failure, or other issue.
CORRECTION BEFORE REFUND
Where a reported problem can reasonably be corrected, we may attempt to resolve the issue before issuing a refund.
Depending on the circumstances, a reasonable resolution may include:
• Providing a missing file or component.
• Providing a corrected or replacement file.
• Providing an updated version of the product.
• Resolving an access or delivery problem.
• Providing other reasonable assistance necessary to make the purchased product available as represented.
If the problem cannot reasonably be corrected, or where applicable law otherwise requires a refund, the transaction may be refunded.
REFUND PROCESSING
Looksadvanced uses Paddle to process payments. Paddle acts as the seller and Merchant of Record for applicable transactions.
Where a refund is approved, the refund will be processed through Paddle and, where possible, returned to the original payment method used for the transaction.
The timing of the refund reaching the customer's account may depend on the payment method and the customer's financial institution.
Where applicable, access to the refunded product may be revoked following a refund.
FRAUD, ABUSE, AND MISUSE
We reserve the right to investigate refund requests and to decline requests involving suspected fraud, refund abuse, fraudulent payment activity, unauthorized use, or other manipulative behavior, subject always to applicable consumer protection laws.
A refund request does not automatically establish eligibility for a refund.
STATUTORY CONSUMER RIGHTS
Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer right, remedy, warranty, or protection that cannot legally be excluded, restricted, or waived in the customer's jurisdiction.
Where applicable law provides a customer with rights greater than those described in this policy, those legal rights will continue to apply.
CONTACT
For questions regarding a purchase, delivery, product access, technical problems, or refund requests, contact:
looksadvanced@pm.me
We aim to review customer requests and respond as soon as reasonably possible.